This Privacy Policy explains how Tracklytics (“we,” “us,” or “our”) collects, uses, and shares information when you use our website, products, and services (collectively, the “Service”). By accessing or using Tracklytics, you agree to this Privacy Policy.
1. Information We Collect
- Account Information: When you register, we collect your name, email address, organization, and billing details.
- Document Usage Data: If you upload or share a document, we collect engagement metrics (e.g., page views, clicks, time spent).
- Cookies & Tracking: We use cookies (see our Cookie Policy) to improve your experience, remember preferences, and analyze site traffic.
- Support Interactions: If you contact support, we may store transcripts or logs to improve our Service.
2. How We Use Your Information
- To Provide & Improve the Service: Process your document uploads, generate analytics dashboards, and develop new features.
- Communication: Send you transactional emails, updates, and promotional offers (if you’ve opted in).
- Analytics: Aggregate and anonymize data to measure usage trends, diagnose technical issues, and optimize performance.
- Legal Compliance: Comply with applicable laws, resolve disputes, and enforce our agreements.
3. How We Share Information
- Service Providers: We may share data with third parties who help us operate, such as hosting providers, payment processors, and analytics partners.
- Legal Requirements: If required by law or to protect our rights, we may disclose your data to government authorities or in response to a subpoena.
- Business Transfers: If Tracklytics is acquired or merges with another company, your information may be transferred to that entity, subject to this Privacy Policy.
- Aggregated Data: We may share aggregated, non‐identifiable usage statistics with partners or the public for industry research.
4. Cookies & Tracking
We use cookies and similar tracking technologies to personalize your experience and analyze site traffic. For details on which cookies we use and how to manage them, see our Cookie Policy.
5. Data Security
We implement technical and organizational measures to protect your data. All data is encrypted at rest and in transit (TLS). While we strive to protect your information, no system is 100% secure—please use strong passwords and notify us of any suspicious activity.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at tracklytics.app@gmail.com.
7. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website. Continued use of the Service after changes means you accept the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please email us at tracklytics.app@gmail.com.